FAQ Index

Using the Web Store

    What is a Web Store?
    This Web Store is a hosted online payment center. School districts may place payment items in this Web Store to provide a convenient way for people to make online payments.

    Do I need an account to use the Web Store?
    You do NOT need an account prior to using the Web Store. Type your email address when prompted and select New Customer. You will create a password after entering your billing information. For future Web Store payments, enter your email address and password when prompted and select Returning Customer. Your address information will be remembered from your first purchase. If you forget your password, click Password Reset under the Services menu on the left hand side of the screen.

    How do I make a payment or purchase an item?
    1. Click a category button on the homepage or select a group from the “Browse” menu on the left side of the screen.
    2. Select the item you wish to purchase (if applicable)
    3. Enter requested information
    4. Select Buy Now
    5. Select Go to Checkout or Continue Shopping
    6. If this is your first purchase in the Web Store, enter the email address where you want your receipt sent and click Sign in.
      If you are a returning customer, enter the password you established on your first visit and click Sign in
    7. Complete billing information
    8. Verify information and click Complete Order
    9. View and Print Receipt (if desired)
    10. Click Log Out on bottom left

    What is the student ID/PIN/Login number?
    Some items may ask for a login number or your student's ID or PIN number. Many school districts assign a unique ID or PIN number to each student which usually stays with the student through all grades. This number verifies your student's identification and applies the payment to the correct student.

    How do I access my student's ID/PIN/Login number?
    Students usually know their ID or PIN number and it often shows on report cards or class schedules. If you do not know the student ID/PIN/Login number, contact your school's office.

    How do I pay for multiple items or multiple students?
    To make payments for multiple items or students with the same checkout, select Continue Shopping on the shopping cart page and select additional items. Some food and fee management systems might require a separate checkout for each student.

    I have changed my email address. How do I change it on the Web Store?
    Select My Account from the menu at left. Login with the "old" email address and password. From the next screen you may edit your email address and/or password.

    Is the Web Store secure?
    The Web Store is hosted by RevTrak, Inc a leader in the credit card payment processing industry for K-12 School Districts and City Governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards


Payment Documentation

    What if I need a copy of a receipt from a previous payment?
    Choose My Account under Services on the left of your browser. Enter your email address and password when prompted. Choose View Past Orders, select the correct order, and print your receipt.

    How will I know the payment was accepted?
    The final step of your checkout process produces a printable receipt. A confirmation email/receipt is also sent immediately to the e-mail address you provided during the payment process. You may review past orders/receipts at My Account page under the Services menu on the left navigation bar. Approved payments appear instantaneously in the listing.


Credit Card Information

    Does the system store my credit card number?
    No, for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using a process called tokenization. Tokenization is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standards.

    My credit card was not accepted.
    We accept Discover, Visa or MasterCard (debit, credit or check card). If your payment is not accepted, you will receive an error message from the card processing service. Review the information you entered for the card number, type and expiration date. If entering your information correctly did not resolve the error, and you do not understand the error message, call the number on the back of your card. Your card company should be able to view the error message and explain why it was not accepted.

    Special note to Debit Card users:
    Many banks "reserve" the amount you charge for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and MAY create an overdraft.


Further Assistance

    Who do I contact if I have a question about a payment?
    This Web Store also has a convenient Contact Us form (see the left navigation bar) for after-hours questions about using the Web Store. Questions submitted through this feature are forwarded to the appropriate departments.